**NOTE: make sure the email address you use for payment providers and the email addresses you use when you sign up for lovoo are the same.
If you are using the app:
– Google Play (and Google Play balance)
If you are using the website version:
– Visa/Mastercard (Stripe and Paymentwall)
– Mobile invoice (Mobiamo)
– Instant bank transfer (Klarna and giropay)
Premium membership cannot be transferred to another account. And closing the account will not result in cancellation of subscriptions. So be sure to terminate your subscriptions before deleting your account.
If you think that a user does not adhere to our guidelines in a live video, then click on the profile photo in the top left corner of the video. In the window that opens, you can now click on the “Report” button. We will receive your message immediately and take appropriate action.
If you want to completely block a user, click on the profile photo in the top left corner of the live video. In the opening window you can now right click on the three points and there confirm the blocking of the user. You no longer see the live videos of this user in your lists, and vice versa, he / she will no longer see yours.